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Fast food restaurants follow a single queue

Paulo Caroli

17 Dec 2013 | Agile Culture

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queue

Some time ago I blogged about my experience waiting for a temaki on a Japanese restaurant. On that blog post, I represent the order queue and suggest the restaurant change to use two queues instead of a single one.

Today I went for a fast food restaurant and took a photo of their visual single queue.
This time I don’t feel like complaining. The system works nicely! All orders take approximately the same amount of work time (the lead time). A single queue is perfect for it!

 

photo(2)

single work item queue

 

Paulo Caroli

Paulo Caroli is an author, speaker, and consultant specializing in agile transformations, Lean Inception, and OKRs. With over 30 years of experience—including nearly a decade in Silicon Valley and 18 years at ThoughtWorks—he has helped organizations transition from project to product and from strategy to execution. Creator of the Lean Inception methodology and author of bestselling books like Lean Inception and Team OKR, Paulo is dedicated to empowering teams to align, validate, and deliver real business value.
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