NPS (short for Net Promoter Score) came up for the first time in 2003, in a Harvard Business...
![[Digital products] NPS: What is it? How to calculate it? How often should you measure it?](https://caroli.org/en/wp-content/uploads/sites/5/2017/09/nps-measure-of-success.jpg)
[Digital products] NPS: What is it? How to calculate it? How often should you measure it?
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Product Management
![[Digital products] Do you know the difference between good and bad revenue?](https://caroli.org/en/wp-content/uploads/sites/5/2017/09/good-or-bad-revenue.jpg)
[Digital products] Do you know the difference between good and bad revenue?
The financial outcome must always be used as one of the metrics that indicate that the company is...
Meeting Burn-down agenda
The meeting burn-down agenda is a visual mechanism to help tracking a meetign progress. The agenda presents the meeting topics as bullet points. The meeting timeline (from the beginning to the end) is displayed as an arrow next to the meeting bullet points. A pink...
developers are afraid
If you estimate, dates are written in stone. If you commit, the build is broken. If you innovate, the plan is not being followed. If you pair, a resource is being wasted. If you speak up, the alignment is at risk. If you refactor, new functionality is delayed. Don't...
Navigating the organizational structure
I am not sure we have been mapping the organisation structure correctly. By "we" I mean these amazing lean and agile people, going into many organisations, discovering wonders and showing them how to do organisational transformation. I have to be humble, or it is...
Scaling, Deepening and Broadening Agile
Last week I was on the scaling agile workshop at the amazing XPConf 2015 at Helsinki. Jutta Eckstein, the workshop presenter, the great Charlie Poole along with all workshop participants had a quick and great conversation about the term: scaling agile. Are we talking...
What’s your elevator pitch?
If you are a consultant working on a client, then you must have a concise and clear elevator pitch. Basically you meet another consultant on the elevator and she asks you: what is the name of that client of yours? What are you doing there? Here is mine: I help Sicredi...
A day without internet
Everyone should do it! At least once a month. A full day without any internet connection. I have just experienced it and I feel great. I was writing and thinking with myself and did not get distracted or interrupted by accessing email, WhatsApp, Twitter, Facebook or...